What Qualifies for free shipping?
We are excited to now offer free shipping on most orders over $99!
Free shipping is excluded for wholesale, dealer, bulk and commercial orders.
We ship only in the continental USA.
TBS does not ship all of the products we sell. Some products are for pickup only:
Bees, syrup, swarm traps, posters/charts, tanks, extractors, pollen feeders, bulk para moth, closed top jugs, and other products as necessary.
Queenline glass jars do not qualify for free shipping.
Return and Exchange Policy
We strive to make our return process as stress free as possible! If you are not 100% satisfied with the products you receive, please call or email and we will make every effort to make it right for you!
If you would like to return or exchange your order, for any reason, we're here to help! To initiate a return or exchange, simply call, email or visit us at one of our two store locations.
We will treat you the way you would want to be treated!
Which is why we offer free returns or exchanges on products in new condition within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
1. We cannot take used, damaged, or clearance items back.
2. TBS reserves the right to limit returns if the return policy is misused.
3. Below are some more examples of common exceptions.
- Bee Purchases now have a 14 day return policy
- Queen purchases are nonrefundable
- Package bees do not have a warranty, but we do guarantee a live queen when they are received.
- We offer one free exchange for protective gear. Any exchange made after this will have the shipping cost deducted from the refund.
- All glass products ship at your own risk of damage.
Who is your shipping provider?
We ship using UPS.
How long will my order take to arrive?
Processing an order usually takes 1-2 business days. We use a standard ground shipping which usually takes 2-3 business days. Please be aware that shipping can take longer during the Christmas holiday months.
Can you do expedited shipping if I pay extra?
We only offer standard UPS ground at this time.
We hold in-store pickups for up to one week. Due to limited space we cannot hold pickups longer than 7 days. If a pickup order goes past 7 days, the order will be shipped to the address on the order.